Privacy Policy

Last Updated: 7/29/24

1. Introduction

CW Estates (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

Communications Data

If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.

Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and Service Data

If you schedule appointments or use our services, we may collect details associated with those interactions.

3. How We Use Your Information

We use your information to:

Provide requested services and customer support

Send appointment confirmations and reminders

Send SMS and email communications that you have explicitly consented to receive

Improve our website and marketing performance using analytics

Maintain compliance records related to consent and opt-outs

Protect our business and users, including fraud and security monitoring

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can manage cookie preferences through your browser settings. Some features may not work correctly if cookies are disabled.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, SMS delivery providers, email service providers, appointment scheduling platforms, website hosting providers, and other vendors that assist us in operating our business, is permitted solely for the purpose of providing services on our behalf.

We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, property, safety, or the rights, property, or safety of others.

Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures may include:

Secure Socket Layer (SSL) encryption for website communications

Password-protected systems and accounts

Restricted employee access to personal information

Secure third-party service providers

Regular monitoring of systems for security vulnerabilities

While we strive to protect your information using commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records as required by law.

Your Privacy Rights and Choices

You have the right to:

Access the personal information we maintain about you

Request corrections or updates to inaccurate information

Request deletion of your personal information, subject to legal or contractual obligations

Withdraw consent for marketing communications at any time

Request information regarding how your data is collected, used, and shared

SMS Communications:
You may opt out of receiving text messages at any time by replying STOP to any SMS message from us. After opting out, you will no longer receive marketing text messages unless you provide new consent.

7. Email Communications:
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Data Requests:
To request access to, correction of, or deletion of your personal information, please contact us using the contact information listed below ([email protected]). We will respond to requests within a reasonable timeframe and in accordance with applicable laws.